{"id":100494,"date":"2024-10-18T08:04:28","date_gmt":"2024-10-18T08:04:28","guid":{"rendered":"https:\/\/www.zocochic.com\/?page_id=100494"},"modified":"2026-07-02T12:34:04","modified_gmt":"2026-07-02T11:34:04","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/www.zocochic.com\/en\/politica-de-reembolso\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; disabled_on=\u00bboff|off|off\u00bb module_id=\u00bbgv_banner_top\u00bb _builder_version=\u00bb4.27.4&#8243; background_color=\u00bbgcid-528e09db-f237-493d-878f-f6930941b1ea\u00bb width=\u00bb100%\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb global_module=\u00bb101599&#8243; global_colors_info=\u00bb{%22gcid-528e09db-f237-493d-878f-f6930941b1ea%22:%91%22background_color%22%93}\u00bb][et_pb_row _builder_version=\u00bb4.27.4&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb8px||8px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb15px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>REBAJAS DE VERANO: -15% en TODA LA WEB con el c\u00f3<\/strong><strong>digo: REBAJAS15<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f7f7f7&#8243; background_enable_image=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbFAQs\u00bb _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb60px\u00bb text_orientation=\u00bbcenter\u00bb header_font_size_tablet=\u00bb40px\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>Pol\u00edtica de reembolso<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1><strong>Devoluciones<\/strong><\/h1>\n<p>&nbsp;<\/p>\n<h2>Derecho de desistimiento:<\/h2>\n<p class=\"ra-euwb-form__description\" data-cya11y-org-font-size=\"14\">Seg\u00fan la legislaci\u00f3n de la UE, tiene derecho a desistir de su compra en l\u00ednea en un plazo de 14 d\u00edas. Por favor complete los detalles a continuaci\u00f3n: <a href=\"https:\/\/www.zocochic.com\/formulario-de-desistimiento\/\">https:\/\/www.zocochic.com\/formulario-de-desistimiento\/<\/a>\u00a0<\/p>\n<p>El usuario dispone de un plazo de catorce d\u00edas naturales, contados a partir de la fecha de recepci\u00f3n del producto o desde la celebraci\u00f3n del contrato de compraventa si fuera una prestaci\u00f3n de un servicio, para ejercer el derecho de desistimiento, regulado en el <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555&amp;b=156&amp;tn=1&amp;p=20140328&amp;a102\" target=\"_blank\" rel=\"noopener\">art\u00edculo 102 del Real Decreto Legislativo 1\/2007<\/a>, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, en adelante RDL 1\/2007. Si el PRESTADOR no cumple con el deber de informaci\u00f3n y documentaci\u00f3n sobre el derecho de desistimiento, el plazo para su ejercicio finalizar\u00e1 doce meses despu\u00e9s de la fecha de expiraci\u00f3n del per\u00edodo de desistimiento inicial, conforme al <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555&amp;p=20140328&amp;tn=1&amp;a105\" target=\"_blank\" rel=\"noopener\">art\u00edculo 105 del RDL 1\/2007<\/a>.<\/p>\n<p>El derecho de desistimiento no ser\u00e1 aplicable a los contratos referidos y enumerados en el <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555&amp;p=20140328&amp;tn=1&amp;a103\" target=\"_blank\" rel=\"noopener\">art\u00edculo 103 del RDL 1\/2007<\/a>, y que se relacionan <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555&amp;p=20140328&amp;tn=1&amp;a103\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a><\/p>\n<p>Toda devoluci\u00f3n deber\u00e1 comunicarse al prestador, solicitando un n\u00famero de devoluci\u00f3n mediante el formulario habilitado para ello, o por correo electr\u00f3nico a <a href=\"mailto:info@zocochic.com\">info@zocochic.com<\/a><a href=\"mailto:mar@zocochic.com\">,<\/a> indicando el n\u00famero de factura o pedido correspondiente.<\/p>\n<p>En caso de que la devoluci\u00f3n no se realizar\u00e1 con el embalaje original de entrega, el prestador podr\u00e1 cobrar el coste de 10 \u20ac al usuario informando previamente de ello a trav\u00e9s del mismo canal de comunicaci\u00f3n utilizado.<\/p>\n<p>Una vez el usuario haya recibido el n\u00famero de devoluci\u00f3n, har\u00e1 llegar el producto al prestador, indicando este n\u00famero en la carta de env\u00edo, con los gastos de transporte a su cargo, en el domicilio de Jove Forges S.L., C\/ Liverpool 8, 17251 Calonge i Sant Antoni (Girona)<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Condiciones para realizar una devoluci\u00f3n<\/strong><\/h2>\n<p>Reembolso: Una vez recibamos y comprobemos el estado del producto devuelto, procederemos a reembolsar el importe del mismo, excluyendo los gastos de env\u00edo iniciales (en el caso de que hayan sido asumidos por Zocochic), en un plazo m\u00e1ximo de 4 d\u00edas h\u00e1biles. El reembolso se realizar\u00e1 a trav\u00e9s del mismo m\u00e9todo de pago utilizado en la compra.<br \/>Excepciones: No se aceptar\u00e1n devoluciones de productos personalizados o hechos a medida, salvo que presenten defectos de fabricaci\u00f3n.<\/p>\n<h2><strong>Productos defectuosos o da\u00f1ados<\/strong><\/h2>\n<p>Si al recibir tu pedido encuentras alg\u00fan producto defectuoso o da\u00f1ado, por favor, ponte en contacto con nosotros en un plazo m\u00e1ximo de 4 d\u00edas desde la recepci\u00f3n. Nos haremos cargo de los gastos de env\u00edo de la devoluci\u00f3n y te enviaremos un producto de sustituci\u00f3n o te reembolsaremos el importe completo. Imprescindible enviar fotos del desperfecto tanto del producto como del embalaje.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>REBAJAS DE VERANO: -15% en TODA LA WEB con el c\u00f3digo: REBAJAS15Pol\u00edtica de reembolsoDevoluciones &nbsp; Derecho de desistimiento: Seg\u00fan la legislaci\u00f3n de la UE, tiene derecho a desistir de su compra en l\u00ednea en un plazo de 14 d\u00edas. Por favor complete los detalles a continuaci\u00f3n: https:\/\/www.zocochic.com\/formulario-de-desistimiento\/\u00a0 El usuario dispone de un plazo de catorce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Who we are<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Our website address is: https:\/\/dev.zocochic.com.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Comments<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. 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