Returns

Right of withdrawal:

Under EU law, you have the right to withdraw from your online purchase within 14 days. Please complete the details below: https://www.zocochic.com/formulario-de-desistimiento/ 

The user has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract if it is a provision of a service, to exercise the right of withdrawal, regulated in the Article 102 of Royal Legislative Decree 1/2007, Royal Decree-Law 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the period for its exercise will end twelve months after the expiry date of the initial withdrawal period, in accordance with Article 105 of Royal Decree-Law 1/2007.

The right of withdrawal will not apply to the contracts referred to and listed in the Article 103 of Royal Decree-Law 1/2007, and that are related here

All returns must be reported to the provider, requesting a return number using the form provided for this purpose, or by email to info@zocochic.com, indicating the corresponding invoice or order number.

If the return is not made with the original delivery packaging, the provider may charge the user a fee of €10, informing them beforehand through the same communication channel used.

Once the user has received the return number, they will send the product to the provider, indicating this number on the shipping letter, with the transport costs borne by them, to the address of Jove Forges SL, C/ Liverpool 8, 17251 Calonge i Sant Antoni (Girona)

Conditions for making a return

Refund: Once we receive and verify the condition of the returned product, we will proceed to refund the purchase price, excluding the initial shipping costs (if these were covered by Zocochic), within a maximum of 4 business days. The refund will be issued via the same payment method used for the purchase.
Exceptions: Returns of personalized or custom-made products will not be accepted unless they have manufacturing defects.

Defective or damaged products

If you find any defective or damaged products upon receiving your order, please contact us within 4 days of receipt. We will cover the return shipping costs and send you a replacement or issue a full refund. It is essential to send photos of the damage to both the product and the packaging.